INTERNAL RECONSIDERATION COMMITTEE


You are not fully satisfied of the answer you received from us

You have the unique possibility to request for the reconsideration of the case you previously submitted.
A special team of tpg members will reconsider your file and will make a recommendation.
(Physical injury, legal proceedings, force majeure cases are not eligible).       
 

Pre-requisites:

You already have filed a claim and received an answer from:

  • our Customer Care
  • our Inspection and Fine department
  • or our Legal department.

When?

Within 2 months after the event/incident.

How?

Send us a detailed letter (   ) with all necessary documents to:

TPG
DC-CIR
Route de la Chapelle 1
1212 Grand Lancy
 

What to expect?

You will receive a recommendation within 60 days.

 

IRC Terms&Conditions (FR)