You are not fully satisfied of the answer you received from us
You have the unique possibility to request for the reconsideration of the case you previously submitted.
A special team of tpg members will reconsider your file and will make a recommendation.
(Physical injury, legal proceedings, force majeure cases are not eligible).
You already have filed a claim and received an answer from:
- our Customer Care
- our Inspection and Fine department
- or our Legal department.
Within 2 months after the event/incident.
Send us a detailed letter ( ) with all necessary documents to:
Route de la Chapelle 1
1212 Grand Lancy
What to expect?
You will receive a recommendation within 60 days.
IRC Terms&Conditions (FR)