Consult our Practical Documents

Below you will find all the documents you need both to travel hassle-free on our network and to work with us.

Regulatory provisions on Swiss territory

The DRT-tpg (Regulatory provisions for the transport of passengers, luggage, and animals on the tpg network) and its implementing regulations. 

Drt-tpg valid from July 1, 2022

Implementing regulations valid as of July 1, 2022

And more specifically: 
The T 600 - Common ancillary tariff provisions of the Direct Service and the participating communities
The T 601 - General Passenger Tariff
The T 651.11 - Unireso Tariff Community (zone 10) 
The T 651.12 - Léman Pass cross-border multimodal fare community tariff rate
The summary of the DRTs (version displayed in the vehicles)

LOST - Federal Act on Security Bodies of Public Transport Companies 
LTV - Federal Act on Passenger Transport (Updated 15.12.2019).   
National Direct Service rates and requirements

Access to the tramway network - Catalogue of services for the use of tram tracks on the tpg network

Regulatory provisions on French territory

For the GLCT:

The operating regulations for GLCT cross-border urban lines on French territory
Extract from the deliberation validating the GLCT urban lines operating regulation

AAD procedure - Application for authorization of activity on or near the tram line

Amount of lump-sum compensation and fines on French territory 
Appendix 01: French local zone rates on 13/12/2020 GLCT
Appendix 03: Mobilis T651.22 Vaud rate community
Appendix 04: DRT - adaptations: Regulatory provisions for the transport of passengers, luggage and animals on the Geneva public transport network
Annex 05a: Price of T650-f course subscriptions
Annex 05b: General Passenger Tariff T601-f
Annex 05c: General, Half-Fare, Seven25 Subscription and T654-f Additional Offers

For lines 17, 38, 52, 62, 63, G, K (sector France)

The DRT-tpg (Regulatory provisions for the transport of passengers, luggage and animals on the tpg network) and its regulation

NB: from 1 June 2020, bicycles are transported free of charge on tpg lines in the France sector

For lines M, N (GEMBUS/CCG)

Urban transport regulations of the Communauté de Communes du Genevois 

Unireso tariffs

fares Unireso ticket prices
Tariff zone plan - December 2023 edition   

Unireso subscription forms & certificates

Request for a certificate of purchase of a unireso travel pass      
AI certificate for public transport in the unireso area    
Unireso and SwissPass annual subscription refund request      
General Terms and Conditions of Participation in Payment by Installments for the Yearly Travel Pass by ISR (GTC-ISR)  
Application form for installment payments for the yearly unireso Tout Genève travel pass 
Operational guidelines for the implementation of the Regulation on the conditions for granting discounts on UNIRESO season tickets (RRUnireso)

Data protection /right to transparency

Personal data request form. The complete file must include this form and your ID *
Request form for access to records in the possession of an institution. The complete file must include this form and your ID * 

* Practical advice: to better read and use the following forms, tpg recommends the use of the Adobe Acrobat reader . You will then be able to fill in the fields and/or use an electronic signature. 

Technical

Technical guidelines for tramway and trolleybus infrastructure

Chapter 1: Introduction
Chapter 2: Rolling stock
Chapter 3: Dynamics and kinematics
Chapter 4: Track geometry
Chapter 5: Safety distance
Chapter 6: Infrastructure
Chapter 7: Superstructure
Chapter 8: Arranging the stops
Chapter 9: Interpenetration of normal and metric tracks
Chapter 10: Engineering work
Chapter 11: Installation of electric traction
Chapter 12: Signaling and security installations
Chapter 13: Temporary construction (works)
Chapter 14: Exchange hubs
Appendix 1: Specifications for the supply of MECANO - WELDED track equipment in 55G2 rails
Appendix 2: Specifications for the supply of 55G2 rail SINGLE BLOCK track equipment
Appendix 3: Maintenance of tramway rails (welding and grinding)

Power outages 600V

General conditions: flat-rate power cuts (PDF)
General conditions (special power cuts) (PDF)
Flat-rate power outage request form (Excel)
Procedure for flat-rate power cuts ( PDF )

Other documents 

General Terms and Conditions

Brochure " Accessibility of Geneva's public transport vehicles ” 
General terms and conditions of sale for key account customers 
General conditions for the use of the tpgFlex on-demand bus service
General Terms and Conditions for the use of the MyWiFi tpg service (French-German-English)
General conditions for the use of open access tpg data (hereinafter CGU)  
General terms and conditions of sale and Contracts for Special Routes (hereinafter referred to as GTC-SR)    
General Terms and Conditions of use of the Aerobus service
Form to be filled out in the case of an accident on board a vehicle (fall on board, accident involving a stroller...)
Form to fill out in the case of an accident on the road ( collision with your vehicle, with your bike...)
General terms and conditions of sale and Contract for gift vouchers (BC)
General sales and contract conditions applicable to dematerialized municipality cheques (CGV-CC) (for Switzerland)
General conditions of sale and contract applicable to dematerialized municipality cheques (CGV-CC) (for France)
General sales and contract conditions applicable to the management of the tpgcommunes digital platform (for Switzerland)
General sales and contract conditions applicable to the management of the tpgcommunes digital platform (for France)
General terms and conditions of sale and use “Vélopartage tpg offer” 
General terms and conditions of sale for the online plateform tpg webshop

tpg evomoov

General terms and conditions of sale for digital purchasing platform (PDTA)
General terms and conditions of sale for employee end-customers applicable to the purchase of public transport travel passes at the AI (PDTA) 
General terms and conditions of sale and contract for flat-rate tickets (CGV-BF/CF)
GTC for tpgPay B2B-B2G cards
General terms and conditions for the tpg evomoov solution
GTC for the tpg evomoov  digital platform (B2B)
GTC for the tpg evomoov digital platform End customers (B2C)
General terms and conditions for telephone framework contract 

Suppliers

Supplier terms and conditions in French, Auf Deutsch, In Italiano, In English
Addendum, Français, Deutsch, Italiano, English