General Terms and Conditions of Sale and Use for the tpg Mobile App

Version: September 2026

General Terms and Conditions of Sale and Use for the tpg Mobile Application (GTCSU)

In this text, the masculine is used as a neutral gender and thus refers to any person regardless of their gender identity.

1- Introduction

The tpg mobile application is a digital purchasing platform (hereinafter, the Application) that is made available to customers (hereinafter, Customer(s) wishing to acquire tickets in an electronic ticket or E-Ticket format (hereinafter, ticket) from a tablet or smartphone to travel validly on the "unireso" network (zone 10), Léman Pass, and National Direct Service.

The ticket acquired will be displayed directly on your personal page.

The Application can be downloaded free of charge from the official app stores: the App Store (iOS) and Google Play (Android). The following GTCSU apply to each purchase of a ticket in electronic format, subject to mandatory provisions under Swiss law.

These T&Cs do not apply to specific or one-off offers from a tariff community or a single transport company.

Please note that according to Swiss and European law, there is no right of withdrawal for the purchase of e-tickets for passenger transport on the tpgPreview app.

2- Purpose of the contract

These General Terms and Conditions of Sale and Use (hereinafter, GTCSU) govern the rights and obligations between the parties, i.e. the tpg in its capacity as an establishment under Geneva public law, having its registered office at route de la Chapelle 1, 1212 Grand-Lancy (Switzerland) on the one hand, and the customer or traveller on the other hand (hereinafter, the Customer).

The T&Cs apply to online sales of the products offered by tpg. The purchase and sale contract is concluded through the Application.

Any purchase of a service from the Application constitutes prior acceptance of these T&Cs by the Client.

3- Intellectual property

The tpg mobile application (hereinafter referred to as the "Application") is published by the Geneva Public Transport (tpg), IDE CHE-108.954.323, whose registered office is located at route de la Chapelle 1, 1212 Grand-Lancy (Switzerland).

The Application is based on a software solution developed and provided by third-party service providers and licensed by tpg. The software constituting the Application (in particular the source code, object code, algorithms, interfaces and technical databases) remains the exclusive property of these service providers and/or their respective licensors. tpg has the rights of use and distribution necessary to make the Application available to its Customers.

The name of the Application is a registered trademark. The "tpg" brand, the logos, the graphic charter as well as the content specific to tpg (in particular texts, visuals, pricing and operating data) are the exclusive property of tpg or are subject to rights granted to it. These elements are protected by the applicable legislation, in particular by the Federal Act on Copyright and Related Rights (CopA; SR 231.1) and by the Federal Act on the Protection of Trademarks (LPM; SR 232.11).

The tpg grants the Client a non-exclusive, non-transferable and non-sublicensable right to use the Personal Application for the sole purpose of private use in accordance with its intended purpose. Nothing in the Application may be interpreted as conferring on the Client any licence or any other right to any trademark, logo, software or any other protected element, beyond the right of use defined above.

Without the prior written consent of the rights holders concerned, the Application and its contents may not be reproduced, copied, modified, adapted, translated, distributed, publicly broadcast, decompiled, disassembled, assigned or exploited in any way and in any form whatsoever, in whole or in part, free of charge or for a fee.

By accessing the Application, the Client undertakes to respect the intellectual property rights of tpg and other rights holders, and to refrain from any unauthorised use, directly or indirectly, on its own behalf or on behalf of third parties. The mandatory exceptions provided for by law, in particular the right to make a backup copy (art. 24 para. 2 CopA) and code decryption for interoperability purposes (Art. 21 CopA).

The use of automated systems or software, in particular robots and scraping tools, to collect or extract the content or data of the Application, as well as any access to it other than through the user interface provided for this purpose, is also illegal. The use of data published by tpg in open access (open data) remains reserved, under the conditions of the applicable open license.

The Application may incorporate third-party software components, including open source components, subject to their own license terms. The corresponding information is available in the Application.

This clause applies for the entire duration of use of the Application and survives the termination of the contractual relationship between the Client and tpg, regardless of the cause.

Availability

Tpg strives to offer an app with as few interruptions as possible. Despite all the measures we take, interruptions or micro-outages may still occur. Tpg does not assume any responsibility or guarantee against interruptions or other disturbances.

Exclusion of liability

Tpg assumes no responsibility for direct, indirect, or consequential damages that may result from the action of downloading the app by the client or from accessing the resources and information offered.

Tpg can, regularly and when necessary, provide free updates to the app.

6- General terms and conditions of sale and pricing provisions

As a user of the app, you are responsible for your activities (financial or otherwise) on the app. In particular, you must be sure to protect your username and password. Furthermore, you must ensure that the information you have provided about yourself on the app is correct.

By purchasing a public ticket from tpg, the Customer accepts the fare provisions and General Terms and Conditions of Sale of the National Direct Service and the participating fare networks that apply to it, in particular:

  • T 600 - Common Direct Service and Participating Communities Ancillary Tariff Provisions
  • The T 601 - General Passenger Rate
  • T 651.11 – General Terms and Conditions of Sale and Tariff of the Unireso Tariff Community (Zone 10)
  • T 651.12 – General Terms and Conditions of Sale and Tariff of the Léman Pass Cross-Border Multimodal Fare Network
  • The regulations and tariffs applicable to the operation of GLCT cross-border urban lines on French territory and the related tariff provisions.

These GTCSU do not replace the various national fares (freely available and downloadable online on the SwissPass Alliance website, in particular the T600), but are intended to supplement them for public transport services provided by tpg.

In other words, these GTCSU do not replace the various tariffs, prices, products and services set up by the unireso and/or Léman Pass fare networks as well as the national direct service (SwissPass Alliance).

Finally, tpg reserves the right to modify or update, at any time, the products and/or their prices and the services offered on the Application and the terms and conditions of purchase. Consequently, these T&Cs are subject to change, the latest online version being authentic.

7- Privacy and Data Protection

As a public transport company responsible for creating the app, respecting your data’s confidentiality is one of our core concerns. Using our app means trusting us with your personal information. As such, we treat your data with the utmost care, in accordance with the legal provisions in force relating to data protection as well as both European and Swiss legislation. We are committed to honoring your trust. When you use our app, you entrust us with your data. We work constantly to protect your data from fraud, misuse, and unauthorized access via secure hosting.

This privacy statement is meant to inform you about our processing methods. With complete transparency, we will explain here what data we process when you access our digital presence.

Whether or not you reside in a country within the European Economic Area (European Union), you benefit from the same high level of protection for your personal data. The reference standard for the protection of your data is the European Data Protection Regulation of 26 April 2016 (EU Regulation 2016/679).

The tpg app must receive or collect information to operate, provide, improve, understand, personalize, support, and market its services. The types of information tpg receives depends on how you use ‘s services.

A. Who owns the data file?

The tpg is in control of the data provided by the people who decide to download the tpg application. The tpg is responsible for the processing. In this respect, tpg is building a database of customers who have downloaded the app and used the services offered. Tpg guarantees both a high security threshold and confidential treatment.

For any questions, suggestions, or complaints relating to data protection in connection with the aforementioned app, you may at any time contact the Geneva Cantonal Data Protection Officer or our Data Protection and Transparency Officer:

e-mail: dpo@tpg.ch

Questions, comments, and complaints regarding the data (processing, purpose, corrective action, deletion) can therefore be sent to the e-mail address indicated above or by post to the address of the ET headquarters.

tpg: Data Protection Officer
Route de la Chapelle 1, P.O. Box 950, 1212 Grand-Lancy 1

B. Why do we collect personal data?

Data processing is carried out exclusively for specific purposes, which may be based on technical requirements, contractual obligations, legal requirements, or overriding interests, i.e. for legitimate reasons or with your explicit consent.

We collect, store, and process personal data as much as necessary. This includes, for example, customer relationship management, order and contract processing, sales and billing, answering questions and requests, technical support, as well as information about our services and products and their provision, evaluation, marketing, and development.

As a public transport company with a federal concession, tpg is authorized to use this data to guarantee revenue (check the validity of tickets, collection, prevent abuse). This data may be shared with third parties in order to verify the validity of tickets (national or international).

Furthermore, by processing your data, we offer you added value. Tpg only uses your personal data for the purpose of providing services and offering you added value along the mobility chain (e.g. tailor-made offers, information, support, or compensation in the event of disruption). Thus, we use your data exclusively for the development, provision, optimization and operation of our services or for customer relationship management.

We may use the information we collect to investigate or respond to claims or disputes regarding your use of the services offered by, or as otherwise permitted by applicable law, or to respond to requests from regulatory agencies or governmental entities, or for administrative investigations. The data to be given at the time of registration must be complete and correct at all times. Tpg may at any time request additional information for specific functions and/or carry out checks or waive them.

In addition, we are required by law to provide certain transportation services with other companies and communities ("Direct Service"). For this purpose and those mentioned in this data protection declaration, data are transmitted within the National Direct Service (SDN), which brings together more than 250 public transport companies and communities. The data collected when purchasing services as well as contact details are stored in a central database, which is managed by SBB on behalf of the SDN and for which we are jointly responsible with the other companies and communities participating in the SDN ("SD Database"). The extent of access to the common databases by the different transport companies and communities is defined and delimited in a mutual agreement. The transmission of data through central storage and processing by the other participants is limited to the execution of the contract, customer service, and the creation of receipts.

C. Your data is not sold

Your data will only be passed on to selected third parties mentioned in this data protection declaration and only for the purposes explicitly mentioned. If we entrust third parties with data processing, they are obliged to comply with our data protection requirements.

D. What data do we collect?

In order to be able to make full use of the various services offered by the application, you will first be required to provide us with certain personal data, in particular when creating a customer account.

We only process your data if it is necessary for the provision of the services offered and only if you have freely and voluntarily provided it to us by means of a form or by means of a contractual agreement.

In the settings of the app or your device, you can for example choose when to share your location and manage the data you have provided to us via the app at any time. It is also possible to delete your account.

E. What data do we use?

The collection of data helps us to develop, improve, and optimize our service offerings. We use data that you have provided to us voluntarily, freely, and with your consent. We also use data collected by automatic registration for the following purposes.

Information you provide in connection with a ticket purchase: Depending on the products or services purchased, we collect some of the following data, among others:

  • Title, surname, first name, valid e-mail address of the buyer or traveller;
  • Date of birth
  • Mailing address
  • Type of product or service purchased
  • Place of departure and destination
  • Date of purchase or travel
  • Mobile phone number
  • SwissPass number

Information Collected Automatically

  • Usage information . For the operation of the app, we collect information about your travel activity for the exclusive purpose of the app. This includes your settings and adjustments in the app, as well as the time, frequency, and duration of your trips.
  • Geolocation . The App works without enabling geolocation, with the exception of the "nearby departures" widget, which needs your location to suggest the nearest stops and departures. If you enable this feature, your location is determined from your device's location signals (IP, GPS, Bluetooth signals, Wi-Fi hotspots, beacons, and nearby telecommunication towers). Your location is not retained: it is used for the time it takes to calculate the corresponding departures and route, and is not stored.

The collection and processing of geolocation data is carried out by our service provider HaCon Ingenieurgesellschaft mbH, with its registered office at the following address: Lister Straße 15, 30163 Hannover, Germany, to suggest a route that suits your location.

HaCon Privacy Policy: https://www.hacon.de/en/privacy-notice/

With regard to the purposes of processing by HaCon, see: https://www.hacon.de/en/record-of-processing

HaCon hosts its infrastructure on the Amazon Web Services (AWS) cloud, which provides hosting and operation of the services offered by HaCon in the Frankfurt region (Germany, EU). Personal data is processed in accordance with the GDPR: https://d1.awsstatic.com/legal/aws-gdpr/AWS_GDPR_DPA.pdf

You can turn geolocation on or off at any time in your device's settings.

The AWS Storage Region is in Frankfurt, Germany, EU. HaCon's retention period for personal data is 90 days.

  • Electronic ticketing. The tpg application allows the acquisition of transport tickets. To do this, we use eos.uptrade, which is also a subcontractor of HaCon. Both companies are part of the Siemens Group. Eos.uptrade is a software platform specialized in digital distribution and ticketing systems for public transport. It is not a transport operator but refers to a digital distribution and ticketing software platform for the marketing, issuance, management and control of transport tickets, as well as the associated services of payment, subscription management and integration with the information systems of public transport companies. For data protection, see https://www.eos-uptrade.de/en/data-privacy. It is the responsibility of the tpg to provide the necessary data to be processed by eos.uptrade in connection with the issuance of an electronic ticket that is valid for the Tout Genève zone 10 network.
  • Audience analysis. To measure and improve the use of the Application, we use Matomo, an audience measurement tool that establishes usage statistics (number of users, frequency and duration of use, pages viewed, country, city, IP address, browser (webapp), operating system (webapp), screen resolution (webapp) etc.).

This Matomo instance is hosted and operated by our service provider HaCon Ingenieurgesellschaft mbH on the Amazon Web Services (AWS) infrastructure in the Frankfurt region (Germany, EU). Audience data is collected in an anonymised form and is not passed on to third parties for advertising purposes. This processing is only carried out with your consent, which you can accept or refuse when you first use it, and then modify it at any time in the settings of the Application. Refusing or withdrawing your consent does not affect the operation of the App.

Transaction information . We collect details of financial transactions associated with the use of our services, i.e. the total amount of your e-ticket purchases.

For transactions made using a bank card for the purchase of electronic tickets, tpg uses Worldline and its Saferpay payment solution.

The sensitive data required for payment, including the card number, its expiration date and the CVC verification code, are entered into Saferpay's secure interface and transmitted directly to Worldline. TPGs do not have access to the full card number or CVC code.

However, in the context of processing and monitoring transactions, tpg may have access to certain limited information relating to the payment method, in particular the last four digits of the card, as well as the information necessary to manage payments, cancellations and refunds.

As soon as an e-ticket is used, the app proceeds to a summary in the history of your customer account. In the case of a transaction made with a non-Swiss bank card, you may be charged any fees that are not dependent on tpg. The same applies to a transaction in euros (EUR) using a Swiss bank card. These fees, as well as any associated interest, are strictly the responsibility of the bank that issued your card and do not concern tpg.

The data relating to your ticket purchases (nature of the product, amount, date of the transaction, method of payment) is processed for invoicing, collection and bookkeeping purposes in the tpg management systems. This processing is based on compliance with our legal obligations, in particular with regard to the retention of accounting documents. As such, this data is kept for the applicable legal retention period, i.e. ten years (art. 958f of the Code of Obligations).

Information shared with your consent to others . No personal data about you is transmitted or processed without your specific, informed and explicit consent. Should tpg turn to third parties to provide services, they are entitled to allow them access to the data required for this purpose, it being understood that they are subject to the same obligations as tpg.

Information shared with other transportation entities . Transmission to subsidiary companies of tpg is authorized. In addition, tpg transfers the data to the central database for customers throughout Switzerland or NOVA ("Netzweite ÖV-Anbindung"). NOVA is a technical platform for distributing public transport offers. NOVA brings together all the central elements for selling public transport services, such as timetable and network data, the customer database, SwissPass data and the services listed on it, all the data required for in-vehicle checks, etc.

Information shared in case of free-riding . Based on a decision of the Federal Parliament in 2015, the transport industry decided to set up a national register to capture free riders. Passengers are informed that for cases of abuse or falsification, tpg is entitled to provide all personal and customer data to the internal services or transport companies concerned by entering the customer’s data in the Swiss Free Rider Register, which will be set up from 1 April 2019. As a result, repeat free riders can be identified more quickly, practices are standardized nationally, and processes are simplified. Easily-spotted free riders may be punished with the corresponding surcharges uniformly throughout Switzerland. Collection and rules for flexibility remain the responsibility of tpg. In addition, data of customers who have been convicted by a court decision may also be exchanged with public transport companies as a precautionary measure. The database for this register was developed and will be operated by PostBus on behalf of the industry.

Information processed for marketing purposes . We use your personal data (e.g. name, gender, date of birth, e-mail address, Swisspass customer number) for marketing purposes with the explicit consent of the customer. We analyze this data in order to display or send to you the information and offers that are most likely to interest you (e.g. by e-mail, SMS, push notification). We only use data that we can clearly attribute to you, for example because you have identified yourself with your login and purchased a ticket using . In addition, we apply methods that predict your potential purchase behavior based on your current behavior and try to offer you an optimal financial solution for ticket consumption over a given period of time. Always with your consent, the data provided allows us to keep you informed of our current and future services, promotions, contests, cultural events, and information about our company. To help us adapt our service to your expectations, we invite you to indicate in due course the type of information you wish to receive from us.

Information processed for market research and/or statistical purposes . Tpg may analyze the data provided by the customer internally and anonymously in order to identify trends, compile statistics, and improve our services. In this regard, tpg may need to use a monitoring platform to study qualitative and quantitative aspects of their application. Thanks to this platform, we can know the amount of traffic, the number of e-ticket purchases, the most frequent destinations, technical errors, etc. This platform does not need to rely on customer data to generate performance statistics.

Data retention . We keep your data only as long as necessary and treat it confidentially. However, you can decide at any time not to receive any further information from us. Your e-mail address will then be retained for at least one (2) year as part of our pre-existing business relationship and for the sole purpose of ensuring compliance with your objection to such processing, unless you ask us to delete it completely. Exceptions to this are personal data provided to public authorities and bodies, as well as to private persons entitled to obtain such information by virtue of legal provisions, court decisions or orders from authorities, as well as those provided to authorities for the purpose of instituting legal proceedings or for criminal prosecution in the event of infringement of our legally protected rights.

F. Your rights: rectification, blocking, deletion/withdrawal of consent

At any time, you have the right to request information about the processing of your personal data and can request its rectification, blocking or deletion via the appropriate form:

https://www.tpg.ch/fr/protection-des-donnees#notre-promesse

and send it to the TPG customer service:

https://www.tpg.ch/fr/contacter-le-service-relation-clientele

You can revoke your previous explicit consent to the processing of your data at any time.

G. How do we secure your data?

The data we collect and store are treated confidentially and are protected against loss and manipulation, as well as against unauthorized access by third parties, by using appropriate technical and organizational precautions.

We take data protection very seriously in our company. Our employees and external service providers are bound by confidentiality obligations and the provisions of the Data Protection Act. We take appropriate precautions to protect your data.

However, we urge you to exercise caution when transmitting information via the Internet and other electronic means, as we cannot guarantee the security of information transmitted in this manner. We assume no responsibility for any unauthorized access to or loss of personal information beyond our control.

8- Management of the service acquired on the Application

By making an electronic payment on the Platform, the Customer is solely responsible for choosing the means used to finance the entire mobility service chosen and the currency (CHF or Euros) in which they wish to make their purchase. Bank fees may then be charged, regardless of the tpg's control. These fees relate to the banking or financial institution with which the Client has subscribed. tpg reserves the right to determine the exchange rate applied on the Application. This exchange rate changes according to the market rate and is updated several times a year.

9- Warranty

The tpg guarantees that the operation of the Application in an appropriate environment meets the specifications, the purposes validly attributed to it and the expectations of the Client. The latter ensures that it has a compatible computer environment to host the Application beforehand.

In the event of disruption to the Application (such as breakdowns, defects, version upgrades, maintenance, etc.), tpg undertakes to make every effort to ensure the continuity of the service but does not guarantee that the operation will be without temporary interruption.

In particular, the guarantee will not apply in the event of use of the Application by the Client in a manner that does not comply with the intended functionalities, in the event of malicious use, or in the event of modification, damage not attributable to tpg or service providers, non-compliance with the instructions provided by tpg, operation of the platform in an unsuitable environment, etc.

The Client acknowledges that as part of the guarantee of the services offered by the Application, system updates may lead to a disruption or temporary interruption of access to the platform. In return, tpg, their subcontractors and service providers affiliated with the Platform undertake to limit the duration of such disruptions and/or interruptions as much as possible and to give sufficient notice of updates or interruptions as far as possible.

tpg makes every effort to ensure optimal and continuous access to the Application, as well as to correct any defects. However, no responsibility can be attributed to tpg for any consequences of these disruptions.

In the event of a malfunction of the Application or any other tpg platform that offers the acquisition of tickets, the Customer is not authorised to travel without a valid ticket. In this case, it is a question of referring to other sales channels, such as ticket vending machines, before getting on board. Otherwise, a fine could be imposed.

10- Limitation of Liability

Any contractual or non-contractual liability of tpg is expressly excluded to the extent permitted by law, in particular in the case of slight or medium negligence.

This exclusion applies in particular to material damage, pecuniary damage or damage due to delay regardless of the legal grounds, as well as direct, indirect or consequential damages, loss of profit, loss of income, unrealized savings, etc. In addition, tpg's liability is excluded for any fault attributable to an auxiliary person.

Each mobility service provider may also provide for its own limitation of liability, which is included in its contractual documentation (general terms and conditions, legal notices, etc.).

11- Force majeure

"Force majeure" means the occurrence of an event or circumstance that prevents a party from performing one or more of its contractual obligations, provided that and to the extent that the party to whom the obstacle relates demonstrates: (i) that the obstacle is reasonably beyond its control; (ii) that the obstacle could not reasonably have been foreseen when the contract was entered into, and (iii) that the party concerned could not reasonably have avoided or overcome the effects of the obstacle in question.

The Parties agree to recognise as force majeure: lightning, floods and other water damage, fires, explosions, war, total or partial strikes internal or external to the Parties, bad weather, epidemics, blockage of means of transport or supply for any reason whatsoever, earthquakes, governmental or legal restrictions, generalised computer breakdowns, blockage of telecommunications networks, and any other serious, unforeseeable case, beyond the control of the Parties, which prevents the performance of these T&Cs or the Contract of Carriage.

Neither Party may be considered in default if the performance of its obligations, in whole or in part, is delayed or prevented as a result of a case of force majeure.

When a party is subject to a case of force majeure as a result of which it cannot fulfil its contractual obligations, it shall immediately notify the other party. The Parties undertake to seek any appropriate solution, in accordance with the spirit of the T&Cs or the Contract and the interests of both Parties.

12- Partial nullity

If one or more provisions of these General Terms and Conditions are found to be invalid, contrary to law or otherwise ineffective, the validity of the entire contract/General Terms and Conditions shall not be affected. The clause that does not have effect will be replaced by the applicable legal regulations.

Changes to the T&Cs

The tpg may modify these T&Cs. They will inform Customers of changes made to the site www.tpg.ch. The version in force at the time of the order is valid for the contractual relationship between the Client and tpg.

Applicable law and place of jurisdiction

These GTCSU are exclusively subject to Swiss law. The conflict rules of private international law and the United Nations Convention on Contracts for the International Sale of Goods of 11 April 1980 are excluded.

Unless otherwise provided for in the law on jurisdiction, the place of jurisdiction (only for persons domiciled abroad), as well as the exclusive place of jurisdiction for all disputes arising in connection with the present T&Cs, is Geneva. However, tpg can also sue the customer at the customer's place of business or residence. Furthermore, the right of appeal by one party against the other party to the court in which the main case is pending remains reserved, but only when this court is located in Switzerland.

Contact

Contact form for tpg customers on www.tpg.ch

Tel: + 41 22 308 31 61 00800 022 021 20
Free call from Switzerland and France, Monday to Friday from 8:00 a.m. to 6:00 p.m.

 

View and download the GTC