1. Purchasing Eticketing in online mode or as a guest (without creating an account)
2. Real-time itinerary search and purchase of the corresponding ticket on the entire Greater Geneva network, including Léman Express
3. Your Swisspass in your smartphone
4. Payment methods (credit card, TWINT, Apple Pay, Google Pay, etc.)
5. Immediate display on the map of the next departures in real time near your geolocation
6. In the menu, possibility of accessing your subscriptions via a link to the Webshop
7. In the menu, possibility of accessing the tpgFlex on-demand bus service
8. Application available in English (depending on your phone settings)

First of all, to add a stop to your favorites, you have to click on the star located to the left of the stop that you entered in the search bar. The star turns orange once a favorite is added.

To find your favorites, go to your application menu by clicking on the “MENU” button at the bottom right. Then, click on the orange arrow next to the “SCHEDULES” section and finally click on “FAVORITES” which will be displayed.

This brings you to a checkerboard with all your favorites and allows you to search for a route quickly and intuitively by simply connecting one square to another with your finger (touch timetable).
You can also delete favorites by choosing the pencil icon.

Yes, to do this, go to the menu of your application by clicking on the “MENU” button at the bottom right and choosing “MY SWISSPASS”. 

Then click on the “CONNECT WITH SWISSPASS” button. If you do not yet have an account with Swisspass.ch, you will first have to create an account by following the steps on the site (choose “I have a public transport travel pass” to indicate your Swisspass card number in the “Customer number” field).
Log in with your Swisspass.ch credentials and as soon as you are redirected to the tpg+ application, click on the “ACTIVATE MY SWISSPASS” button. All you have to do is validate the terms of use and your dematerialized Swisspass is displayed.

Of course these operations have to be carried out only once. As soon as you go to your menu and click on “MY SWISSPASS”, it will be displayed.
You will then be able to check your current travel passes and show your screen during a check.

To create a route, click on the bottom tab “ROUTES”, in the second position at the bottom of your navigation screen. Then, once on the itinerary page, enter your departure in the “MY POSITION” field and your destination in the “TO” field.

• For location: Geolocation requires activating the GPS function so that tpg+ can locate the nearest stop. The same applies if you want the stop closest to where you are located to appear in the schedule.
• For Internet access: To process your requests, tpgPreview needs Internet access in order to access schedule and ticket data in particular.

- unireso Tout Genève zone 10: Tickets (including Hop-the-line) & day passes  
- Léman Pass tickets & day passes.
    - Multizone 2 zones: Léman Express 
    - Multizone 3 zones: Léman Express by route search only.
    - Route: by route search.
- Local tickets France 
- Complementary tickets 
- City-ticket 2 hours: by route search only.

All the tickets necessary for your travels on the Greater Geneva network including the Léman Express, and the bordering areas in France. All areas are accessible via the "MENU" icon at the bottom of your screen, under "NETWORK INFO" and "NETWORK PLANS".

Yes, you can activate the link to the Webshop from the MENU tab, under TICKETS & SUBSCRIPTIONS, sub-heading SUBSCRIPTIONS. You can also access our webshop via this link.
You can also do so directly at one of our 3 branches in Cornavin, Rive and Lancy-Pont-Rouge.

There are two ways to purchase a ticket:
- The "Buy" tab: select the ticket you want.
- Following an itinerary search, you will be offered the appropriate tickets.

You can buy online with a Swisspass login, or as a guest without creating an account. To issue your title, please enter the following information: title, surname, first name, date of birth and e-mail address.

Payment methods include: credit card, TWINT, Apple Pay, Google Pay...

After a route search, click on the orange "CONTINUE" button to select the right ticket for your route.

Yes, tpg+ is recommended for tickets and cards for up to one day. Our webshop is ideal for purchasing or renewing your subscriptions (annual, monthly or weekly). You can also visit one of our 3 branches (Cornavin, Rive and Lancy-Pont-Rouge) or one of our dealers.

IThey are now called "Complementary tickets" and you can buy them in tpgPreview via the "BUY" icon, located in the third position at the bottom of your screen. It is an icon representing two banknotes. You can also buy your tickets after an itinerary search. 

It is possible to buy an electronic ticket for other people. To do this, use the third icon at the bottom of your "BUY" screen. Once your ticket has been chosen, you can add the people accompanying you under the “traveler” section. Any ticket purchased on the application must include the title, surname, first name and date of birth of the latter, so that the controller can identify it. Please note: since the ticket is on your phone, the person for whom you are buying the ticket must remain with you throughout their journey.

It is also possible to buy for others via the Buy as a Guest feature, without creating an account. You must therefore enter the email address of the person in question so that he or she can receive the ticket purchased. 

Yes via route search only by doing a route search in the future.

Please note: for the moment, refunds of transport tickets are only available during the current day, otherwise please contact customer service on the free number 00800 022 021 20.

Until the moment you board. You must have a valid transport ticket as soon as you board a tpg vehicle.

You find it on the home screen, at the bottom of your screen. You need to click on the fourth icon "MY TRIPS". You will find your itineraries, tickets and day passes there. These are available at all times, including without a network or wifi. You are required to present it in case of control, along with something to prove your identity, as tickets are nominative.

From now on, each time you purchase a ticket via the application, an email containing your ticket in pdf format will be sent to you. You can then transfer your ticket by e-mail,view it offline and/or print it.

Yes, for this you must choose to pay in Euros with a Euro credit card.

To avoid bank charges, go to the "MENU" icon located in the navigation bar, at the bottom right of your application. Then, select the "MY PREFERENCES" section where you can choose your currency according to the choices below:

• If your credit card is issued by a Swiss organization, choose “Pay in CHF”.
• If your credit card has been issued by a European organization, choose "Pay in EUR".

Unireso (according to T651.11) and Léman Pass (according to T651.12) occasional transport tickets are not refundable (see link below)

Direct service tickets*, route tickets or city-tickets are subject to T600 regulations (see link below)
- Before the day of travel, contact customer service, an excess of 10.00 will be charged (T600 1.4.2)
- On the day of travel, contact customer service, an excess of 20.- will be charged (a reduced excess of 10.00 CHF depending on the exception)
- After the day of travel, contact customer service, an excess of 20.00 will be charged

For reference:

• https://www.tpg.ch/sites/default/files/2019-12/T651%2012%20tarif-de-la-communaute-tarifaire-multimodale-transfrontaliere-leman-pass.pdf
• https://www.tpg.ch/sites/default/files/2019-12/T651%2011%20communaute-tarifaire-unireso.pdf
• T600: https://www.allianceswisspass.ch/fr/ch-direct-1/Telechargementsindex.php?

*Direct service: "Public transport customers in Switzerland benefit from a system that is unique in Europe: the direct service. It doesn't matter whether the trip goes through one or more transport companies, a single ticket is enough to make it. The Direct Service has developed extremely popular travel passes, such as the general travel pass or the half-fare travel pass. With the exception of a few tourist lines, these travel passes cover virtually the entire Swiss public transport network. Individual ticket fares are also valid end-to-end." 
https://www.voev.ch/fr/nos-themes/success-story-tp-suisses/service-direct

It is a legal requirement that the last name, first name, gender and date of birth be known to issue an electronic ticket. This is why this information is requested at the time of purchase. 

You can change your personal data (last name, first name, date of birth, and 1/2 tariff travel pass) by choosing Menu – My account – Edit profile.

Indication of your date of birth is key to correct ticket pricing.

You can request a password change by clicking on the "Menu" icon and choosing "My Account".  In the login screen, choose "Forgot password" and follow the instructions.

You can change your e-mail address via the Menu by selecting "Webshop", then "My travel passes". In the webshop you can change your details in "Profile". Then click on "Settings" on the small pencil at the bottom right and follow the instructions.

Please refer to our General Terms and Conditions of Use, which can be found under Menu – Information.

If you want to learn more about our data protection policy, click on this link.

Yes, you need to create an account or log in to your tpg webshop account to purchase a ticket using a credit card or SMS: Last name, first name, date of birth, and valid e-mail. This data is necessary to guarantee payment transactions confidentiality.

This means that your e-mail address does not yet exist in our database. Create your account on the app or on the webshop now.
If you forget your password, please consult the related question/answer. 

• Apple App Store 
• Google Play Store

tpg+ requires at least iOS 13 and Android 6 operating systems.