The new tpg app: your journeys and tickets at your fingertips

1. The purchase of an e-ticket in connected mode or as a guest (without creating an account).
2. Door-to-door route search: calculations of routes combining walking, bus, tram, train (Léman Express) and boats (Mouettes genevoises).
3. Immediate display on the map of the next departures in real time near your geolocation
4. Purchase of tickets: single tickets, day passes for the unireso perimeter (zone 10) and the whole of Greater Geneva (including cross-border zones 200, 230, 240, 250).
5. Your Swisspass in your smartphone
6. Payment methods (credit card, TWINT, PostFinance Pay, Apple Pay, Google Pay).
7. Companion tickets: possibility to buy tickets for other people travelling with you.
8. In the More menu, you can access your subscriptions via a link to tpg.shop.
9. Cancellation of a ticket within 24 hours of purchase subject to the applicable refund conditions (refer to the section below: Can I get a refund for tickets purchased on the tpg app?).
    

Go to the very bottom of the home screen and tap on "Display Preferences". You can move the modules to have them in a different order or deactivate them so that you don't see them on the home screen.

For the next departures (Search for stops), you can enter a stop and press the star on the right before validating it. This favorite will come to the top of the list for later consultations, upcoming departures or route search.

They can be found on the home screen under the info "Departures nearby". The dots below allow you to change the nearby stop from the closest to the farthest. You can also scroll to the right to change stops or click on the "Search for stops" button to find departures from other stops.

An external audit will be sent by Hacon (provider of the tpg app) at the beginning of October 2026 to attest to the accessibility of the app by visually impaired people.

Real-time is a timetable which, based on the theoretical timetable, takes into account the vagaries of traffic (demonstrations, accidents, etc.).

Route search is available on the home screen at the top. You can specify a stop or a starting address and a stop or an ending address in the specific fields (departure/destination). You can also add one or more "via" after entering the departure and destination. You can also change the characteristics of the journey (date/time, means of transport, etc.) via the buttons below the departure and destination input boxes.

Yes, by going to the "My Locations" module on the home screen, it is possible to specify a stop or an address as the place of home (home) or work (work). You can also specify any other place and name it in any way you wish. This allows you to search for routes more quickly.

Yes, go to the "Tickets" tab of your app under "SwissPass mobile".
Then click on the "Log in with SwissPass" button. If you do not yet have an account with Swisspass.ch, you will first have to create an account by following the steps on the site (choose “I have a public transport travel pass” to indicate your Swisspass card number in the “Customer number” field).
Log in with your Swisspass.ch credentials, click on the "Set up now" button. All you have to do is validate the terms of use and your dematerialized Swisspass is displayed.
Of course these operations have to be carried out only once. You can find your mobile SwissPass at any time in the "Tickets" tab and then under "Mobile SwissPass".
All you have to do is show this screen during a check.
 

• unireso zone 10 (Tout Genève): tickets (including the skip fee) & day passes
• Léman Pass: tickets (including cross-border hopping) & day passes:
  - Multizone 2 zones: Léman Express
  - Multizone 3 zones: Léman Express
  - Complementary tickets
  - Route: by route search.
• Local tickets France
• Tickets Swiss direct service:
  • Route: by route search only
  • City-ticket and City-ticket 2 hours: by route search only.
   

All the tickets you need to travel on the Greater Geneva network, including the Léman Express, and on the neighboring areas in France. All areas can be accessed via the "More" icon at the bottom of your screen, under "Network Maps".

Yes, you can access tpg.shop directly from the "More" tab, under the "Services" section, under the "Travel passes" section or by going to the website tpg.shop.
Subscriptions are also sold in our three agencies in Cornavin, Rive and Lancy-Pont-Rouge. To renew your travel pass, you can go to an agency, our webshop or one of our our retailers. 
 

For any ticket purchase, you have two options:

• In the "Tickets" tab, click on "Buy": select the ticket that suits you.
• After searching for a route, you will be offered the appropriate tickets.

You have the option of purchasing in logged in mode via a SwissPass login, or as a guest without creating an account. To issue your ticket, here is the necessary information: title, surname, first name, date of birth and email address.
The payment methods are: credit card, TWINT, PostFinance Pay, Apple Pay, Google Pay.
 

After performing an itinerary search, click on the orange "Tickets" button to select your ticket.

Yes, Léman Pass tickets and cards are available on the app.
tpg.shop is ideal for purchasing or renewing your travel passes (annual, monthly, or weekly). You can also go to one of our three agencies (Cornavin, Rive and Lancy-Pont-Rouge) or to one of our retailers.

In the "Tickets" tab by clicking on the "Buy" button. Then by selecting the "Complementary" category.
You can also buy your tickets after searching for directions.

Yes, as long as these people are traveling with you, as the ticket is saved on your smartphone. 
In the "Tickets" tab, tap "Buy", choose your category, then click on the "1 person" filter at the top of the screen to add or select a companion. As each ticket is nominative, the title, surname, first name and date of birth of the passenger must be filled in for the on-board inspection.
 

In the immediate future, this is not possible.

Yes, via route search only, indicating a date and time of travel in the future.

The entire procedure (purchase and confirmation) must be completed before the vehicle leaves. We recommend that you finalize your purchase and make sure you have received your ticket on your phone before boarding.

You can find it on the "Tickets" tab. The latter is available at all times, including without a network or wifi. You are required to present it in the event of an inspection, with a valid identity document, as the tickets are nominative.

Yes, for this you must choose to pay in Euros with a Euro credit card.
To avoid bank charges, go to the "More" tab and then to "Profile settings". Click on "Select Currency" where you can choose your currency based on the choices below:

• If your credit card is issued by a Swiss institution, choose "Swiss Franc CHF".
• If your credit card is issued by a European organization, choose "Euros €".

The time of their validity is indicated on each ticket purchased on the application.

If your ticket has not yet started, you can request a refund directly from the app within 24 hours of purchase.
For refund requests for occasional tickets, the conditions of T600.9 apply.

For reference:

• General terms and conditions of sale Léman Pass – T651.12
• unireso General Terms and Conditions of Sale – T651.11
• National Rebate Schedule – T600.9
   

Selon les prescriptions tarifaires suisses (Tarif 600), tout billet électronique doit obligatoirement comporter la civilité, le nom, le prénom et la date de naissance du voyageur. C’est la raison pour laquelle ces informations sont demandées lors de l’achat. De cette manière, les titres de transport proposés correspondent à votre profil (adulte/jeune/AVS).
Ces données personnelles ne sont pas utilisées à des fins publicitaires.
 

Dans le menu « Plus », sous « Paramètres du profil », vous pouvez accéder à vos données personnelles (nom, prénom, date de naissance, adresse). Pour les modifier, cliquez sur « Modifier mes données personnelles », vous serez alors redirigé sur le site Swisspass.ch pour effectuer les modifications souhaitées.

Lors de votre tentative de connexion, vous devez effectuer une réinitialisation du mot de passe en cliquant sur le lien « Mot de passe oublié ? » et suivre les instructions du site Swisspass.ch.

Vous trouverez vos réponses dans nos « Conditions générales de vente et d’utilisation » qui se trouvent dans le menu « Plus » de l’application, sous la rubrique « Informations légales ». Pour en savoir plus sur notre politique de protection des données, cliquez sur ce lien.

Vous avez la possibilité d’acheter en mode connecté via un login SwissPass ou bien en tant qu’invité sans création de compte. Pour un achat en tant qu’invité, voici les informations nécessaires : nom, prénom, date de naissance et e-mail.

Cela signifie que votre compte SwissPass n’existe pas. Créez sans attendre votre compte SwissPass dans l’application. En cas d’oubli de mot de passe, consultez dans la rubrique « Compte » la question « J’ai oublié mon mot de passe, que faire ? ».

Tout billet acheté sur l’application tpg est nominatif. Le client doit pouvoir prouver son identité en cas de contrôle.
Les e-tickets (billets achetés sur l’application tpg) sont accessibles en tout temps y compris hors ligne via l’icône « Billets » en bas de l’écran.
Selon le tarif national T600 de l’Alliance SwissPass, vous disposez d’un délai de 10 jours pour présenter votre billet (qui devait être valable au moment du contrôle). Des frais de traitement de CHF 5.00 vous seront demandés. Passé ce délai, les frais de dossier s’élèvent alors à CHF 30.00.
 

Non, les billets achetés sur l’application tpg sont nominatifs et non cessibles. Lors du contrôle des billets, vous devez présenter une pièce d’identité valable (passeport, carte d’identité). En revanche, si vous avez un abonnement, vous n’aurez pas besoin de présenter votre pièce d’identité.

Oui, vous pouvez retrouver vos billets en cours de validité même hors réseau et sans wifi dans l’onglet « Billets » sous « Billets actifs ».
Si vous possédez un abonnement, vous pouvez présenter votre SwissPass, dans l’onglet « Billets » sous « SwissPass mobile ». Il vous faudra avoir auparavant enregistré votre SwissPass dans votre application (consultez la question « Puis-je enregistrer mon SwissPass dans l’app ? » plus haut dans la rubrique).
 

Pour que tpg puisse utiliser votre position géographique, il est nécessaire d’autoriser l’accès à la localisation de votre téléphone dans ses réglages.
Attention, si vous avez désactivé la localisation, il sera nécessaire de redémarrer tpg pour que l’application puisse réinitialiser votre géolocalisation. Si la localisation est active, faites légèrement bouger la carte ou dézoomez légèrement pour voir la pastille orange symbolisant votre position et les arrêts les plus proches.

Apple App Store
Google Play Store
 

Le bon fonctionnement de l’application est garanti sur la version majeure actuelle du système d’exploitation ainsi que sur les deux versions précédentes, aussi bien sur iOS que sur Android.