Travel in good standing
Paying your ticket allows tpg to continue to offer quality services throughout the area. It also means saving costs and time!
Are you one of the 97% of travelers who pay for their ticket?
Having a valid transport ticket is mandatory to travel on our network and we offer several solutions to facilitate the purchase of your ticket, day pass or even subscription.
Where and how can you buy your ticket or travel pass?
From home, on the network or simply with your phone, you have several ways at your disposal to buy your ticket, day pass or subscription.
Forgot your travel pass?
If you are a pass holder but do not have your SwissPass with you at the time of the check, a report will be issued to you. You will then have 10 days to present your travel pass, for the sum of CHF 5.00, at one of our agencies or at our reports department. Without presenting a travel pass, a fee will be charged which you can pay online.
Surcharges in case of travel without a valid ticket or travel pass
Passengers without a valid ticket during checks will have to pay a supplement in addition to the transport ticket, in accordance with national tariff provisions (T600).
Note that, in application of this regulation, public carriers in Switzerland share the data of free riders on a national register. Recidivism is therefore calculated at the national level. Thus, a person who has been checked without a valid ticket in Bern and who is again checked without a valid transport ticket in Geneva will be considered to be a repeat offender by tpg, even if they had never been fined in Geneva before.
Any traveler may submit a written request at any time, indicating his/her name, his/her address and date of birth to find out if data exist about him/her. The applicant must attach a copy of his/her passport or identity card to the request. The request for information can be sent directly to CarPostal at the following address:
CarPostal SA
“SynServ”
Pfingstweidstrasse 60b
8080 Zurich
synserv@postauto.ch
Amount of surcharges for travelers without a valid ticket
| Determinant age | Scale applicable for the 1st offense | Scale applicable from the 2nd offense | Scale applicable from the 3rd offense | |
|---|---|---|---|---|
| Immediate payment to the controller | Deferred payment (increased surcharge) | Single surcharge | Single surcharge | |
| from 18 years old | CHF 100.00 | CHF 140.00 | CHF 180.00 | CHF 210.00 |
| Under 18 | CHF 100.00* | CHF 100.00* | CHF 180.00* | CHF 210.00* |
* Up to 16 years of age: payment only by invoice sent to the legal representative.
The above amounts include travel package and handling tax.
Amount of surcharges for semi-fraudulent travelers* without a valid ticket
* Travelers in possession of a transport ticket that does not correspond to the trip made are considered semi-fraudsters
| Determinant age | Scale applicable for the 1st offense | Scale applicable from the 2nd offense | Scale applicable from the 3rd offense | |
|---|---|---|---|---|
| Immediate payment to the controller | Deferred payment (increased surcharge) | Single surcharge | Single surcharge | |
| from 18 years old | CHF 75.00 | CHF 115.00 | CHF 155.00 | CHF 185.00 |
| Under 18 | CHF 75.00* | CHF 75.00* | CHF 155.00* | CHF 185.00* |
* Up to 16 years of age: payment only by invoice sent to the legal representative.
The above amounts include travel package and handling tax.
Other surcharges
| Abuse as defined in the National Harmonization of Surcharges Regulations (T600) | CHF 100.00 |
|---|---|
| Forgery of a transport ticket | CHF 200.00 |
| Participation in a violation of the tpg regulatory provisions | Same penalty as the main offender |
Administrative costs
| Reminder fees | CHF 15.00 | As a reminder |
|---|---|---|
| Adjustment of a forgotten travel pass according to the national harmonization of surcharges (T600) | CHF 5.00 CHF 30.00 | If presented within 10 days If presented after 10 days |
| Lawsuit, filing a complaint and recovery procedure according to the DRT-tpg implementing regulations | min. CHF 25.00 max CHF 1000.00 | for each process |
| Default interest (Art. 67 of the tpg regulatory provisions) | 5% | per year, upon notification of the formal notice |
| Copies of documents | CHF 2.00 CHF 0.10 | per document up to 10 pages from the |
| Handling fees | CHF 40.00 CHF 30.00 | by invoice issued for the regularization of e-tickets |
In France
In the event of infringements and irregularities on French territory, other rates and rules are applicable. Travelers should refer to the instructions mentioned on the document issued by the controller.
The QR-bill is coming to tpg!
As of 30 September 2022, only QR-bills will be authorized to pay invoiced amounts. To make payments, simply scan the QR code from your Swiss bank application and validate the payment.
Do you have any questions? Our reports service team is at your disposal:
- by phone, on 022 308 31 76 (Monday to Friday from 08:30 a.m. to 12:00 p.m.)
- through this contact form
Contact
However, our reports department remains at your disposal for any questions regarding your report:
- by phone, on 022 308 31 76 (Monday to Friday from 08:30 a.m. to 12:00 p.m.)
- through this contact form
Please specify the report number in all your correspondence.
In case of regularization of a forgotten travel pas, please go to one of our three agencies (Cornavin, Rive, Lancy-Pont-Rouge), equipped with your original travel pass, as well as your report.
In the event of an adjustment of a surcharge, you can also connect (at least 3 days after the report) to the address www.constats.tpg.ch to make your payment.
Annual closings
Please note that our offices are closed on the following dates in 2024:
- 1st January
- 29th March
- 1st April
- 9th May
- 20th May
- 1st August
- 5th September
- 25th December
- 31st December
Thank you for your understanding.