How do I know if my municipality subsidizes my travel pass ?
Go to the tab "Offer from my municipality" and enter the name of your municipality. If your municipality offers a subsidy, you will find all the information you need there.
I can't use my municipality subsidy
a. You live in either the city of Geneva or in Vernier, Lancy, Versoix or Perly? The subsidy is applied automatically. If you have any questions, please contact our customer service at 00800 022 021 20 (free call) or visit one of our tpg agencies.
b. You live in another municipality ? Confirm your registration and validation by accessing the tab "Offer from my municipality" with the name of your municipality and your personal information. If you are still unable to use your subsidy, please contact our customer service at 00800 022 021 20 or visit one of our tpg branches.
Can I buy a subsidized travel pass from my municipality for my children ?
Yes, you will have to create a client account on the tpg webshop in your name or create an account for each of your children.
How can I receive information about offers in my municipality ?
Go to the "My Notifications" area in the drop-down menu at the top right of the webshop and authorize sending of information by e-mail for "Your Customer Benefits".
How can I buy my subsidized travel pass from my municipality without going through the webshop ?
Visit one of our three tpg agencies.
Can I combine the Duo and Family offers with the subsidies from my municipality ?
Yes, you can combine the Duo and Family offers and still benefit from the subsidies of your municipality of residence.
However, subsidies from municipalities cannot be combined with those from your company.