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Consult our Practical Documents

Below you will find all the documents you need both to travel hassle-free on our network and to work with us.

Regulatory provisions on Swiss territory

The DRT-tpg (Regulatory provisions for the transport of passengers, luggage, and animals on the tpg network) and its implementing regulations. 

DRT-tpg valid from December 13, 2020

Implementing regulation valid from December 13, 2020

And more specifically: 
T 600 – Common Ancillary Tariff Provisions for Direct Service and Participating Communities
T 601 – General Passenger Tariff
T 651.11 – Unireso tariff community (Zone 10) 
T 651.12 – Tariff of the Léman Pass cross-border multimodal tariff community
DRT Summary (in-vehicle version)

PTSA – Federal Act on Security Units of Public Transport Companies 
PTA – Federal Act on Passenger Transport (Updated on 12.15.2019).  
Tariffs and prescriptions of the National Direct Service

Access to the tramway network – Catalog of services for the use of tramway tracks on tpg network

Regulatory provisions on French territory

For the GLCT:

Operatory regulations for cross-border urban GLCT lines on French territory
Extract from the deliberation validating the GLCT urban lines operatory regulations

DAA Procedures – Application for authorization of activity on or near the tramway line

Amount of lump-sum compensation and fines on French territory 
Appendix 01: French local zone tariffs on 12/15/2019 GLCT
Appendix 03: Mobilis tariff community of Vaud T651.22
Appendix 04: DRT – adaptations: Regulatory provisions for the transport of passengers, luggage, and animals on the Geneva public transport network
Appendix 05a: T650-f Route Pass tariff
Appendix 05b: T601-e General Passenger tariff
Appendix 05c: T654-f Tariffs for general passes, half-tariff, seven25 travel passes and additional offers

For Lines 17, 38, 52, 62, 63, G, K (France sector)

The DRT-TPG (Regulatory provisions for the transport of passengers, luggage and animals on tpg network) and its application regulations

Please note: as of June1, 2020, bicycles are transported free of charge on tpg lines in France sector

Unireso tariffs

Public transport tariffs in Geneva and surrounding areas – December 2020 edition
Tariff Zone Map – December 2020 Edition   
"Save money as a Family or a Couple" (Unireso leaflet)

Forms & certificates for unireso travel passes

Request for a certificate of purchase of a unireso travel pass      
AI certificate for public transport in unireso area    
Yearly unireso travel pass refund request    
SwissPass travel pass refund request    
General Terms and Conditions of participation in payment by installments for the yearly travel pass by ISR (GTC-ISR)  
Application form for installment payments for the yearly unireso Tout Genève travel pass  

Your rights as a passenger

General Terms and Conditions of the IRC (FR)

Compensation form in case of a delay of more than 60 minutes.

Data protection/right to transparency

Personal data request form. The complete file must include this form and your ID *
Request form for access to records in the possession of an institution. The complete file must include this form and your ID * 
“Tpg-freeWifi" form for refusal of authorization for use of data by third parties   
“Tpg-freeWifi" data destruction request form

* Practical advice: to better read and use the following forms, tpg recommends the use of Adobe Acrobat reader. This will allow the user to more comfortably fill in the fields or use an electronic signature if desired.

Technique

Technical guidelines for tramway and trolleybus infrastructure

Chapter 1: Introduction
Chapter 2: Rolling stock
Chapter 3: Dynamics and kinematics
Chapter 4: Track geometry
Chapter 5: Safety distance
Chapter 6: Infrastructure
Chapter 7: Superstructure
Chapter 8: Arranging the stops
Chapter 9: Interpenetration of normal and metric tracks
Chapter 10: Engineering work
Chapter 11: Installation of electric traction
Chapter 12: Signaling and security installations
Chapter 13: Temporary construction (works)
Appendix 1: Specifications for the supply of MECANO - WELDED track equipment in 55G2 rails
Appendix 2: Specifications for the supply of 55G2 rail SINGLE BLOCK track equipment
Appendix 3: Maintenance of tramway rails (welding and grinding)

Power outages 600V

General Terms and Conditions for flat-rate power cuts (PDF)
General Terms and Conditions for special power cuts PDF)
Request form for flat rate power cuts ( Excel)
Procedure for flat-rate power cuts (PDF)

Other documents 

General Terms and Conditions

General Terms and Conditions for the use of the MyWiFi tpg service (French-German-English) 
Brochure "Accessibility of Geneva's public transport vehicles”    
General Terms and Conditions of sale and contracts for Special Routes (hereinafter referred to as GTC-SR)    
General Terms and Conditions of use of the Aerobus service
Form to be filled out in the case of an accident on board a vehicle (fall on board, accident involving a stroller...)
Form to fill out in case of an accident on the road (collision with your vehicle, with your bike...)
General Terms and Conditions of sale and contract for Transport Vouchers (GTC-TV)
General Terms and Conditions of sale and contract applicable to municipal vouchers and contract (GTC-MV)
General Terms and Conditions of sale and contract applicable to the management of tpgcommunes digital platform
General Terms and Conditions of sale and contract for Flat Rate Tickets (GTC-FR/CF)
General Terms and Conditions of sale and contract for the tpgPay card (GTC-tpgPay)
General Terms and Conditions of sale and contract for the tpgPay card for B2B clients (GTC-tpgPay-B2B)

Suppliers

General Terms and Conditions suppliers en français, Auf Deutsch, In Italiano, In English
Addendum, Français, Deutsch, Italiano, English