Consult our Practical Documents

Below you will find all the documents you need both to travel hassle-free on our network and to work with us.

Regulatory provisions on Swiss territory

The DRT-tpg (Regulatory provisions for the transport of passengers, luggage, and animals on the tpg network) and its implementing regulations. 

DRT-tpg valid from 1er August 2024.

Implementing Regulation Valid from 15 June 2025

And more specifically: 
The T 600- Common ancillary tariff provisions for Direct Service and the participating communities
The T 601 - General passenger rate
The T 651.11 - Unireso fare network (zone 10) 
The T 651.12 - Tariff of the cross-border multimodal fare network Léman Pass
The Summary of TRDs (version displayed in vehicles)

- LOST - Federal Act on the Safety Corps of Public Transport Companies. 
LTV - Federal Act on Passenger Transport (Updated on 15.12.2019).  
National Direct Service tariffs and requirements

Access to the tram network - Service catalogue for the use of tram tracks on the tpg network

Regulatory provisions on French territory

Pros GLCT Lines: lIgnes of the Pays de Gex:           and the from Saint-Julien-en-Genevois (FR) to Geneva :

Operatory regulations for cross-border urban GLCT lines on French territory
Extract from the deliberation validating the GLCT urban lines operatory regulations

ACD Procedure - Application for authorisation to operate on or near the tram line

Amount of lump-sum compensation and fines on French territory 
Appendix 01: French local zone tariffs on 12/13/2020 GLCT
Appendix 03: Mobilis tariff community of Vaud T651.22
Appendix 04: DRT – adaptations: Regulatory provisions for the transport of passengers, luggage, and animals on the Geneva public transport network
Appendix 05a: T650-f Route Pass tariff
Appendix 05b: T601-e General Passenger tariff
Appendix 05c: T654-f Tariffs for general passes, half-tariff, seven25 travel passes, and additional offers

For the lines             (France sector)

The DRT-tpg (Regulatory provisions for the transport of passengers, luggage, and animals on the tpg network) and its implementing regulations.

Please note: as of June 2020, 2020, bicycles are transported free of charge on tpg lines in the France sector

For the lines   (GEMBUS/CCG)

Urban transport regulations of the Community of Municipalities of Genevois 

Unireso tariffs

The fares of unireso tickets
Fare zone plan - December 2023 Edition   

Forms & certificates concerning Unireso season tickets

Request for a certificate of purchase of a unireso travel pass    
AI certificate for public transport in the unireso area    
Refund request public transport pass or promotional code not activated    
General Terms and Conditions of Participation in Payment by Installments for the Yearly Travel Pass by ISR (GTC-ISR)  
Application form for installment payments for the yearly unireso Tout Genève travel pass
Operational Directive for the implementation of the Regulation on the conditions for granting discounts on UNIRESO subscriptions (RRUnireso)

Your rights as a passenger

General Terms and Conditions of the IRC (FR)

Compensation Form in the event of a delay of more than 60 minutes.

Data protection /right to transparency

Personal data request form . The complete file must include this form and your ID *
Request form for access to records in the possession of an institution. The complete file must include this form and your ID * 

* Practical advice: to better read and use the following forms, tpg recommends the use of the Adobe Acrobat reader . You will be able to fill in the fields and/or use an electronic signature. 

Technical

Technical guidelines for tramway and trolleybus infrastructure

Chapter 1: Introduction
Chapter 2: Rolling stock
Chapter 3: Dynamics and kinematics
Chapter 4: Track geometry
Chapter 5: Safety distance

Chapter 6: 

  1. Part I: Infrastructure
  2. Part II:  Infrastructure

Chapter 7: Superstructure
Chapter 8: Arranging the stops
Chapter 9: Interpenetration of normal and metric tracks
Chapter 10: Engineering work
Chapter 11: Installation of electric traction
Chapter 12: Signaling and security installations
Chapter 13: Temporary construction (works)
Chapter 14: Interchange hubs
Appendix 1: Specifications for the supply of MECANO - WELDED track equipment in 55G2 rails
Appendix 2: Specifications for the supply of 55G2 rail SINGLE BLOCK track equipment
Appendix 3: Maintenance of tramway rails (welding and grinding)

Power outages 600V

General terms and conditions for flat-rate power cuts (PDF)
General conditions for special power cuts (PDF)
Flat-rate power cut application form (Excel)
Procedure for flat-rate power cuts ( PDF )

Other documents 

General Terms and Conditions

Brochure " Accessibility of Geneva's public transport vehicles ”
General terms and conditions for key account customers 
Terms and Conditions for the Use of the TPG Flex on-demand bus service
General Terms and Conditions for the use of the MyWiFi tpg service (French-German-English)
Terms and Conditions of Use of Open access TPG data(hereinafter referred to as the Terms of Use)  
General terms and conditions of sale and Contracts for Special Routes (hereinafter referred to as GTC-SR)    
General Terms and Conditions of use of the Aerobus service
Form to fill out in the case of an accident on board a vehicle (fall on board, accident involving a stroller...)
Form to fill out in the case of an accident on the road ( collision with your vehicle, with your bike...)
General terms and conditions of sale and contract applicable to Gift vouchers (BC)
Terms and Conditions for TPG Pay
General Terms and Conditions of Sale for E-learning training
Terms and Conditions of Online payment of tickets
Privacy Policy for the Online payment of tickets

evomoov

Privacy Policy and Terms and Conditions TPG Interfaces
Terms and Conditions for Digital Purchasing Platform (PDTA)
Terms and Conditions for Employee end customers applicable to the acquisition of subscriptions Public Transport to IV (PDTA)
General terms and conditions of sale and Contract for Flat Rate Tickets (GTC-FR/CF)
T&Cs for tpg pay B2B-B2G cards
Terms and Conditions of The Evomoov solution
T&Cs for the evomoov digital platform (B2B)
T&Cs for the evomoov digital platform End customers (B2C)
General terms and conditions of the telephone master agreement
General terms and conditions of sale and contract applicable toJoint cheques(GTC-CC) (for the Switzerland)
General terms and conditions of sale and contract applicable toMobility vouchers(GTC-CC) (for the France)
General terms and conditions of sale and contract applicable to the management of the Common TPG digital platform(for the Switzerland)
General terms and conditions of sale and contract applicable to the management of the Common TPG digital platform(for the France)
General Terms and Conditions of Sale for the Management of the Common TPG digital platform (valid for all contracts signed before 01 06 2024)

Suppliers

Terms & Conditions Suppliers in French, Auf Deutsch,In italiano,In English
Addendum, Français, Deutsch, Italiano, English