If you have been involved in or were witness to a road traffic accident between a tpg vehicle and a motor vehicle, a two-wheeler, a pedestrian or any other type of incident, the appropriate forms must be completed with the tpg driver.
Within 24 hours after the accident, you must contact with the legal department at +41 22 308 31 71, available from 8:30 a.m. to 12:00 p.m. Monday through Friday (excluding holidays), so that the necessary steps can be taken as quickly as possible. In order to settle the accident as quickly as possible, the motor vehicle or the two-wheeler should not be repaired until the respective responsibilities have been established.
The attached form is to be completed in the following cases (non-exhaustive list): fender-bender with your private vehicle or that of your company; collision with your bicycle; accident while you were a pedestrian; etc.
In order to process your request as quickly as possible, please provide us with the following information:
- the date and time of the accident
- the place
- the line number
- the direction
- the tpg vehicle number (or, if not available, the vehicle type)
- any information transmitted by the driver
- contact information of the potential witnesses
Because our drivers have to drive large and long vehicles and because of the attention they must pay to surrounding traffic, they may not be aware of a possible collision. In this situation, you should try to catch their attention at one of their following stops.
Otherwise, our services must have the number of the tpg vehicle, the number of the line taken by the tpg vehicle, its direction and the exact location and time of the accident. Within the next 24 hours, please report the accident to the legal department at +41 22 308 31 71.