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Do you need help? 

FAQ tpg

Find the answer to your questions to properly use the tpg

application

  • Localization
    • Can't find a stop nearby?

      In order for tpg to be able to use your location, it is necessary to allow access to your phone's location in its settings.

      Be careful, if you have disabled location, it will be necessary to restart tpg so that the application can reset your geolocation. If location is active, move the map slightly or zoom out slightly to see the orange dot symbolizing your location and the nearest stops.

  • Your Favorites
    • Can't find your favorites?

      Favorites from your old version couldn't technically be kept in the new one, we're sorry about that. So you have to recreate them.

      To save a favorite in "Timetables", click on the star next to the stop, and find in "Timetables / My Places" all your created favorites. These always show up at the top of the list, followed by your latest stop searches.

Can't find the help you need?

Contact our customer service: 00800 022 021 20 (CH & FR)

Free call from Switzerland and France, Monday to Friday from 8 a.m. to 6 p.m., closed Saturdays, Sundays and public holidays

As a pass holder, what are my benefits?

Discover the benefits reserved for our tpg pass holders