SwissPass facilitates your access to public transport: the SwissPass card or the SwissPass Mobile is your support for your travel passes. The SwissPass login is the entry key to buy your tickets and travel passes on the tpg webshop and on the tpgPreview app. You can also take advantage of numerous special offers and partner services with SwissPass Plus.

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The SwissPass login becomes the unique entry key for all online sales sites and public transport applications in Switzerland.
The SwissPass login is now required to connect to your customer area on the tpg webshop and on the app. With your SwissPass login, you can access the purchase or renewal of your travel passes or tickets online.

Create your SwissPass login on the webshop
 

1. I already have a SwissPass card
Bring your SwissPass card and enter your customer number, postal code and date of birth. Your customer number is indicated on the front of your SwissPass card, a 10-digit number, in the format 000-000-000-0.

2. I don't have a SwissPass card
Complete the form with your last name, first name, date of birth and address. Your SwissPass login then allows you to buy only tickets and day passes.
If you want to buy a travel pass to the tpg webshop, you must order your SwissPass card from the “SwissPass” tab in the tpg webshop or in one of 
our agencies.

Create your SwissPass login on the webshop

Your customer number is indicated on the front of your SwissPass card, a 10-digit number, in the format 000-000-000-0.

Yes, you can create a login without a SwissPass card. Tickets and day passes can only be purchased.
To buy or renew travel passes, it is necessary to have a SwissPass card. You can order your card free of charge on the webshop or in one of our tpg agencies.

On swisspass.ch, you can change your account information (address, e-mail, phone number, etc.) in the “Customer Data” section. You can also go to a tpg branch or call our advisers by phone on 00800 022 021 20.

On swisspass.ch, you can change your password in the “Login data” section.

You can delete your customer account on swisspass.ch in the “Settings/Login Details” section.

Your receipts are no longer available in your personal space on the tpg webshop. Your receipts were e-mailed to you at the time of purchase. You can also get them by contacting our advisers on 00800 022 021 20 or in one of our tpg agencies.
As usual, find your valid and expired travel passes in the “My transport tickets” tab.

Unfortunately it is not possible to find your list of travelers. You will have to enter the necessary data again.

Yes, this information is well stored in your webshop customer area.
 

No, for security reasons, you will have to fill in your bank details again.

You must create a SwissPass login to access your webshop customer area, then you will be able to access the offers of the municipalities. A question about municipal offers? Please consult the dedicated FAQ.

FAQ offers from municipalities

Any offer validated before the login change is retained for you, your children, your spouse or another traveler linked to your account.
All you need to do is log in with your SwissPass login and make sure that your SwissPass card is properly linked to your account.
Attention: offers from municipalities may be limited in time and by a quota decided by the municipality.

You can always link your card to your account on swisspass.ch at a later time. From your webshop profile, click on “Link your SwissPass card to your profile” and enter your customer number, NPA and date of birth.

Log in to your swisspass.ch account with this e-mail. You can change the login e-mail from the “My Account” tab, “Login Data” menu. 

Please consult the dedicated FAQ on swisspass.ch 

If you need help connecting to the tpg webshop or the tpgPreview app, contact our advisors on 00800 022 021 20.

The Family offer lets parents purchase a unireso Tout Genève Junior travel pass for their children at a discount.

Parent must be in possession of a valid unireso Tout Genève travel pass to benefit from the Family offer for their children aged between 6 and 24.

Find the tariffs for Family travel passes here: https://www.tpg.ch/fr/familles

The Duo offer lets holders of a valid unireso Tout Genève Adult travel pass provide their partners living in the same household with a discounted unireso Tout Genève travel pass (CHF 450.- for the yearly Duo travel pass and CHF 65.- for the monthly Duo travel pass).

You can add your children's profiles to your personal account on the Family/Duo Offers tab in the webshop. Simply enter your SwissPass number or tpg number and your date of birth. This can also be done in our tpg agencies.

A copy of your family record book or certificate will be requested as proof.

For online requests to add a child via the webshop, your request will be validated within three working days. Once you receive the confirmation e-mail, you will be able to benefit from the Family offer for your children's travel pass. Remember to check your spam if you do not receive the e-mail.

You can add your partner to your account on the Family/Duo Offers tab of the webshop by using their SwissPass number or tpg number and date of birth. This can also be done in our tpg agencies.

You will be asked to provide a proof of residence from your partner that is less than three months old. This certificate must be renewed every year.

For online requests to add a partner via the webshop, your request will be validated within three working days. Once you receive the confirmation e-mail, you will be able to benefit from the Duo offer for your partner's travel pass.

To get a Junior Family travel pass for your children, you must:

- Be a parent or have parental authority and be in possession of a valid unireso Tout Genève travel pass

- Have added your children to your Family offer either in an agency or on the webshop

You can then order discounted travel passes for your children in the Shop tab by searching for travel passes for your children. The Family discount will automatically be reflected in the price displayed, and the travel pass category will indicate “Family Offer”. For example:

To get a discounted Tout Genève travel pass for your partner, you must:

- Hold a valid full-fare Adult Tout Genève travel pass

- Have added your partner to your Duo offer either in an agency or on the webshop

You can then order the discounted travel for your partner in the "Shop" tab by searching for a travel pass for your partner. The Duo discount will automatically be reflected in the price displayed and the travel pass category will indicate “Duo Offer”. For example:

Yes, you can use both the Duo offer for your partner and the Family offer for your children.

Yes. If your children are added to your Family in your 'parent' account, they will be able to buy their own travel pass from their own webshop account and benefit from the Family offer until they turn 25.

Yes, the common subsidy on your child's Junior pass can be combined with the Family offer.

Your children may no longer appear in your webshop account if the Family offer is no longer valid. This happens if your child reaches 25 years old, the maximum age to benefit from the offer. At that point, he/she will then be automatically removed from the Family tab of your webshop account.

Yes, subsidies from a social entity, a municipality, or a company can be combined with the Duo offer.

Pay-as-you-go travel passes do not qualify for the Family/Duo offer.

No, only a yearly travel pass grants you the right to a Family/Duo discount on a yearly or monthly travel pass. A monthly travel pass only entitles your child/partner to a discount on another monthly travel pass.

Please consult your company's transport and/or HR policy.

By logging on to the webshop or visiting an agency, you can access any subsidies offered by your employer. If no subsidies are visible, please contact your company's HR managers.

Once your company has validated your subsidy entitlement, you can apply your subsidy to your purchase, either on the tpg webshop by doing a travel pass search or in the agency.

You will only pay the difference, if any, between the travel pass price and the proposed subsidy.

Please contact your company's manager to find out if your subsidy has been activated.

You can also contact our customer service by phone at 00800 022 021 20 (free call) or online at http://www.tpg.ch/service_clients

Your employer has defined which type(s) of travel pass the subsidy applies to.

If you do not qualify for the subsidy on certain products, please contact your company's manager for more information.

Yes, you can combine the Duo and Family offers and still benefit from your employer's subsidy.

However, subsidies from municipalities cannot be combined with those from your company.

First, check if you are eligible for a subsidy.

If this is the case, and you do not want to buy your travel pass online, you have the option to buy it in one of our tpg agencies. The subsidy will be applied to your purchase.

Go to the tab "Offer from my municipality" and enter the name of your municipality. If your municipality offers a subsidy, you will find all the information you need there.

a. You live in either the city of Geneva or in Vernier, Lancy, Versoix or Perly? The subsidy is applied automatically. If you have any questions, please contact our customer service at 00800 022 021 20 (free call) or visit one of our tpg agencies.

b. You live in another municipality ? Confirm your registration and validation by accessing the tab "Offer from my municipality" with the name of your municipality and your personal information. If you are still unable to use your subsidy, please contact our customer service at 00800 022 021 20 or visit one of our tpg branches.

Yes, you will have to create a client account on the tpg webshop in your name or create an account for each of your children.

Go to the "My Notifications" area in the drop-down menu at the top right of the webshop and authorize sending of information by e-mail for "Your Customer Benefits".

Visit one of our three tpg agencies.

Yes, you can combine the Duo and Family offers and still benefit from the subsidies of your municipality of residence.

However, subsidies from municipalities cannot be combined with those from your company.

Your credit card may be declined for one of the following reasons:

• your card has expired. 
• you may have reached the limit of your card's available amount. 
• some of the data you entered is incorrect (card number, expiry date, three-digit security code)

Yes.

You can also register without a client number; however, the tpg webshop’s features will be limited.

We recommend that you create your webshop account and link your tpg account to your SwissPass card in order to take advantage of everything that the tpg webshop offers.

Yes.

The data is transmitted in encrypted form and no bank data is stored.

The computer servers are located in Switzerland and use the highest security standards in terms of data protection.

The accepted methods of payment are: Visa, MasterCard, PostFinance Card, Maestro international, American Express, PayPal.

The amount of your order will be automatically debited from the corresponding account. 

All transactions are secure.

On the payment page, you can select the payment method and can save this data on the secure Swiss servers of SIX Payement Services Ltd. If necessary, you can also validate your information via 3D-Secure.

No banking data is kept on tpg’s servers. 

Yes.

If you have already created an active account on swisspass.ch, you can use the same account data to log in to the tpg webshop without having to create a new account.

Once you have made your purchase and validated your payment, your unireso travel pass will immediately be activated on the chosen start date.

You will receive a confirmation of your purchase by e-mail (sales receipt in PDF format).

The sales receipt will be available for download on your personal webshop space under the heading "Purchase History".

Your SwissPass card should be delivered 5 to 10 days after order confirmation.

When you order a SwissPass card for the first time, it will only be physically created and sent to your home address if you have submitted a valid photo at the agency.

While waiting for the SwissPass card to be created and delivered, you can print out a temporary card valid for 14 days so that you can travel by public transport in the areas covered by the travel pass you ordered on the Webshop.

Presenting this temporary SwissPass card during an on-board check shows the ticket inspector that you have ordered a valid travel pass, saving you from any hassle.

Like a wallet holding your bank cards, the SwissPass is a wallet holding all your tickets and transport passes acquired and valid in Switzerland.

You can find more information by clicking on this link: https://www.swisspass.ch//about-swisspasslang=fr

Go to the SwissPass page of your Webshop or to thetpg agency of your choice to order a new card. 
Replacement due to loss, change of name or any damages caused by you costs CHF 30.
For any technical defects, your card will be replaced free of charge.

You can display the contents of the shopping cart by clicking on the “shopping cart” icon at any time.

If you have a travel pass in the shopping cart, you can either check or edit the product or order and proceed to the secure payment step. 

Here are the various regulations and laws governing the use of the tpg webshop:

- DRT-tpg: Regulatory Provisions for Passenger Transport

- T600.5 – Travelers without a valid ticket/Misuse, falsification.

- T 651.11 – Unireso tariff community price-list

- LOST – Federal Act on the Safety Corps of Public Transport Companies.

- LTV - Federal Passenger Transport Act

The client number is a ten-digit number. It is unique and specific to every holder of a tpg travel pass.

This number is written on your basic card and your yearly/monthly tpg travel pass. It is used for personal identification in the tpg client database. 

The card number corresponds to the number of your SwissPass card. It changes when you receive a new SwissPass. 

The tpg webshop is your personal space to buy your yearly and monthly travel passes for zones in Geneva and the surrounding areas.

If you have a SwissPass card, you can buy unireso “All Geneva” and “Region” travel passes on the tpg webshop. 

Bringing your card with you will make it easier to register on the tpg webshop, as having your client number will speed up the account creation process.

Yes.

We are available from Monday to Friday from 8:00 a.m. to 6:00 p.m. at the support number 00800 022 021 20 (free calls from Switzerland and France).

You can also contact us in writing on our Client page by clicking on this link: https://www.tpg.ch/fr/contacter-le-service-clients

Les tarifs du Webshop tpg sont strictement les mêmes qu'en agence. Il n'y a aucun supplément de prix, aucun frais annexes ou cachés lorsque vous commandez votre abonnement sur le Webshop.

Vous pouvez trouver l'intégralité des tarifs sur notre guide tarifaire dans l’une de nos agences.

Les zones tarifaires correspondent aux zones où vous vous déplacez. 

Dans le Webshop tpg, lorsque vous choisissez une catégorie d'abonnement (annuelle ou mensuelle), vous allez pouvoir affiner votre recherche pour trouver le produit qui vous convient dans les pages suivantes.

Vous pourrez sélectionner les zones tarifaires nécessaires à votre abonnement. Notez qu'une page de vérification de l'abonnement vous permet le cas échéant de modifier votre sélection de zones. 

En cas de doute ou pour toute assistance, n'hésitez pas à contacter notre service client.

You need to check with your referrer that you are still receiving assistance from the Hospice Général and that you have given them your SwissPass customer number.

Check that you have entered your SwissPass customer number in your webshop profile via the "SwissPass" menu.

If you have any problems in the webshop, please go to a tpg agency to obtain your travel pass.

To obtain your travel pass, you must have a valid SwissPass card linked to your webshop profile and have given your SwissPass customer number to your Hospice Général contact.

To help you, we have created a user guide detailing how to obtain your monthly Hg travel pass in the webshop.

You should check with your reference institution to ensure that your entitlement to supplementary benefits is still valid.

Check that you have entered your SwissPass customer number in your webshop profile via the "SwissPass" menu.

Please note that only one renewal is possible in the webshop. For a first subscription, or if you have problems using the webshop, go to a tpg agency to obtain your travel pass.

To obtain your travel pass, you must have a valid SwissPass card linked to your webshop profile and have already purchased an SPC travel pass at a tpg agency. 

To help you, we have created a user guide to obtain your annual SPC travel pass on webshop.

To top up your tpgPay card, go to one of our tpg branches or to your authorized retailer

Uploaded photos must meet several acceptance criteria (sharpness, format and size of the photo file in bytes). If these criteria are not met, the system will refuse your photo and ask for another one.

You can find all the important information at www.swisspass.ch/photo

Data protection is very important to us and personal data is treated as strictly confidential.

Certain personal data is collected online expressly when Internet customers register in order to access certain tpg services, in particular customer service.

Registration gives tpg the opportunity to collect information such as first names, last names, postal addresses, e-mail addresses and telephone, mobile and fax numbers.

tpg reserves the right to save the data of any person who sends an e-mail (electronic mail) to a tpg employee or to the person responsible for the website, in particular in order to send replies or to inform said person of the follow-up on his/her request.

To learn more about our data protection policy, click on this link.

When creating your account in our webshop, we will search for your contact details (personal data) in our tpg client database. 

You provided us with this data during your visit to a tpg agency when you purchased your very first travel pass (yearly, monthly, weekly).

Once you have filled in your client or SwissPass number, this data will appear on the screen. This is known as using existing data, which means that you do not have to fill in all the required fields again.

You can contact tpg customer service for any questions or requests for information regarding the processing of your personal data.

The person responsible for processing your data (the data manager) is the company Transports publics genevois (tpg, CHE-108.954.323), whose head office is located at route de la Chapelle 1, 1212 Grand-Lancy 1.

For any complaints, please contact the Data Protection Delegate of tpg (dpo@tpg.ch) or the Geneva Cantonal Commissioner for Data Protection and Transparency.

By choosing to receive information, you agree that your personal data listed above may be stored with us to develop our business relationship. You may decide at any time to stop receiving information from us. Your e-mail address will then be retained for 3 years as part of our pre-existing business relationship for the sole purpose of ensuring that your opposition to such processing is respected, unless you request that it be completely deleted.

By choosing to receive information, you agree that your personal data listed above may be stored with us to develop our business relationship. You may decide at any time to stop receiving information from us. Your e-mail address will then be retained for 3 years as part of our pre-existing business relationship for the sole purpose of ensuring that your opposition to such processing is respected, unless you request that it be completely deleted.

At any time, you can control how we use your data on webshop.tpg.ch by changing your communication preferences, checking that they are accurate or asking that they be deleted. You can also contact us at any time to have your data changed in the event of inaccuracy or obsolescence, for example by using the appropriate form and forwarding it to tpg customer service.

This data lets us keep you informed about our current and future services, as well as our promotions, competitions, cultural events, and information about our company. To help us adapt our service to your needs, please indicate precisely the categories of information you wish to receive from us.

In addition, your Internet address (IP address) can help us resolve any technical problems you may encounter while using our services.

We collect here¹, with your consent, your last name, first name and e-mail address. We also receive your Internet address (IP address) when you browse webshop.tpg.ch. However, we do not collect any other technical information, for example via cookies.

¹ The data that you may have otherwise entrusted to us in connection with a travel pass or any other tpg service, as well as data collected by tpg in any other way in accordance with applicable law, is subject to different processing and retention periods. Please refer to the service in question for more information.

Your personal data is anything that helps us get to know you better, keep you updated, give you advice and even surprise you for your birthday ! This data helps us, above all, improve your experience on our transport system. Protecting your data is our priority.

You must enter the same e-mail address as the one saved to your tpg customer account (the e-mail address you provided when you first visited the tpg agency).

If you’ve forgotten your e-mail address, please contact our customer service, who will provide you with all the necessary assistance.